Rates & Policies

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 This page displays our pricing and policies for home PC service. We accept checks or cash, but do not accept credit cards at this time. Please contact us to discuss our rates for small businesses and corporations. Special rates may apply for senior citizens and non-profit organizations.

A man bought coconuts at $5 each and resold them for $1. In a little while, he became a millionaire. How can this be? Answer: He started out as a billionaire.

D 'n R Computer Services believes you deserve a price break in these trying economic times. For as long as we can, we will offer our services at very low prices suitable to home budgets. Our "no frills" in-home service lowers our overhead cost and permits us to pass the savings onto you.

Labor rates and policies

  • Flat Rate Charging

    Our low $50 flat rate may be the lowest rate in the mid-Ohio valley. An average call is between 2 and 4 hours. Some of our competitors will charge you over $200 for that much service. By charging a flat set fee, you know upfront how much it will cost you. Our prices are low, but our quality is high.

    And here's an opportunity to save even more. If you drop off your computer and pick it up at a later time, we will discount you $10 from the regular fee. That means $40 flat rate for the same superior service.

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  • FREE estimates

    Want an estimate before doing anything? Ask us to check out the problem and provide a free estimate of what is involved first. We will even tell you if it is not worth fixing and suggest alternatives.
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  • No fix, no charge policy

    Why should you pay to have someone do nothing? We will do our best to identify and eliminate the problem. And we only charge for our successes. If we leave without correcting the problem, we will apply our No Fix, No Charge policy. And since there are no minimum labor charges, onsite charges or travel charges inside our normal work region, that means it costs you nothing. 

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  • Privacy

    While working on your computer, chances are we will encounter personal information and private habits. We understand the responsibility that comes with the job and assure total confidentiality and discretion.

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  • Use your warranty

    Keep track of the warranty period for your equipment. Call the PC maker's support team or the retail store's support line whenever you can. You paid for the support - use it. Normally, we do not work on computers that are under warranty as that may void your policy. However, if you need to reload the software, CALL US. We may not be able to fix the problem, but we might be able to save your personal data.

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  • NSF (non-sufficient funds)

    We understand that mishaps occur. Should a check be returned for NSF (non-sufficient funding) reasons, we will extend you an opportunity to replace the check within one week at no penalty. D 'n R Computer Services is just a teenie-tiny business. We can not extend credit as our creditors demand timely payment from us. In order to keep our costs low, we need to resolve the issue as quickly as possible. That means a penalty will be assessed after the grace period. We will work with you on an individual basis to come up with a solution that is agreeable to both parties. 

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On all aspects, we encourage your feedback and suggestions. We especially want to hear about any concerns you may have. Or maybe just send us a friendly hello. We offer many ways for you to contact us.

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